Off My Rack accepts returns on eligible items within 7 (seven) calendar days from the date of delivery, provided they are not marked as “Final Sale.”

Final Sale Items

All items marked or described as New, Unworn, or Like New are considered Final Sale and are NOT eligible for return.

All items purchased using a Discount Code at checkout are considered Final Sale and are NOT eligible for return.

International sales (outside the USA and Canada) are Final Sale and cannot be returned.

Return Process

Customers are responsible for all return shipping fees.

Returned items must be in the exact condition as received, including all accessories, bags, boxes, price/brand tags, markers and the Off My Rack tag(s), if applicable, in their original, as received state and location on the piece.

If you require further information on how to initiate a return, please contact us for detailed instructions at: support@offmyrack.com or call 1-877-OFFMYRACK. 

Return Conditions

Returned items must be in the exact condition as received, including all accessories, bags, boxes, price/brand tags, markers and the Off My Rack tag(s), if applicable, in their original, as received state and location on the piece.

Any item showing additional wear upon inspection may incur a 20% restocking fee, at our discretion.

We are not responsible for any damage or wear that occurs after purchase. 

Individual brand warranties are not honored through Off My Rack.

Off My Rack will not provide a refund if the authenticity, condition, or style of the item is in any way changed from the original article shipped.  

Damage & Condition Reporting

All items undergo a thorough inspection before shipping, and any existing damage will be detailed in the condition report at shipping.

Customs Duties and Taxes
Customer is 100% responsible for customs duties and taxes (if applicable). Off My Rack will not be responsible for delivered duty unpaid (DDU). There are no refunds for any shipments returned to sender due to DDU.  No exceptions.   

Note:

All international sales outside the USA and Canada are Final Sale.

We are not liable for the loss of your returned item. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.